Refund Policy

Refund Policy

At FiratStore, customer satisfaction is our priority. We provide a clear refund policy to protect your rights:

General Refund Conditions:

Customers may request a refund if the product received is defective or does not match the advertised specifications within 7 days of delivery.

Product Condition:

The product must be in its original, unused condition with all accessories and original packaging for the refund request to be processed.

Exclusions:

Refunds will not be accepted for products damaged due to misuse or tampering, or for custom-made products.

Request Procedure:

To request a refund, customers must log into their account on our website and click the "Return" button next to the order they wish to refund, then follow the on-screen instructions. Customers can also contact our customer service team for assistance if needed.

Refund Timeline:

Refund requests will be reviewed within 3 business days. If approved, refunds will be processed via the original payment method within 7 business days.